Terms & Conditions
Last update: 5/27/2026
In compliance with Spanish Law 34/2002 on Information Society Services and Electronic Commerce, we hereby inform you that this website, with the domain https://amaetraveldesignerseurope.es/, is owned by Amae Travel Designers Europe SL, with Tax Identification Number (NIF) B27613363, registered in the Commercial Register of Madrid, Section 8, Page M-884982, IRUS 1000471752976, 1st Entry, Pre-registration Year: 2026, with its registered office at Paseo de la Castellana number 194, 28046 Madrid. The company operates in the market under the trade name Amae Travel Designers Europe. For any inquiries or proposals, please contact us via email at info@amaetraveldesignerseurope.es or by phone at +34 623 985 861.
Any person who accesses this website assumes the role of user and undertakes to strictly observe and comply with the provisions set out herein, as well as any other applicable legal provisions.
Amae Travel Designers Europe reserves the right to modify any information that may appear on the website without prior notice to users. Publication of the modifications on the Amae Travel Designers Europe website shall be deemed sufficient notice.
PURPOSE OF THE OFFERED SERVICES
Amae Travel Designers Europe is a commercial entity whose principal activity consists of the organization of tourist services. We specialize in organizing tailor-made trips for individual clients. We offer the sale of vacation packages and cruises, corporate travel, as well as any individual services requested by the client.
This Legal Notice solely regulates the generic use of the Website. The actual contracting of the services offered by Amae Travel Designers Europe shall be governed by its specific Contracting Conditions, in accordance with the applicable legislation on the matter, which shall be provided to clients at the time of contracting.
OBLIGATIONS AND RESPONSIBILITIES OF THE WEBSITE USER
The User undertakes to:
1. Make proper and lawful use of the Website as well as its contents and services, in accordance with: (i) the legislation applicable at any given time; (ii) the General Conditions of Use of the Website; (iii) generally accepted morals and good customs; and (iv) public order.
2. Equip themselves with all the technical means and requirements necessary to access the Website.
3. Provide truthful information when filling in the personal data forms contained on the Website and to keep such information updated at all times so that it corresponds to the User's actual situation. The User shall be solely responsible for any false or inaccurate statements made and for any damages caused to the company or third parties as a result of the information provided.
Notwithstanding the foregoing, the User must also refrain from:
1. Accessing or attempting to access restricted resources or areas of the Website without complying with the conditions required for such access.
2. Causing damage to the physical or logical systems of the Website, its suppliers, or third parties.
3. Introducing or disseminating computer viruses or any other physical or logical systems that may cause damage to the physical or logical systems of the company, its suppliers, or third parties.
4. Attempting to access, use, and/or manipulate the data of the company, third-party suppliers, and other Users.
5. Obtaining or attempting to obtain the contents by using means or procedures other than those made available for such purpose or expressly indicated on the web pages where the contents are located. In particular, and without limitation, the User undertakes not to transmit, disseminate, or make available to third parties any information or statements that undermine or violate the fundamental rights and public freedoms recognized in the Constitution, International Treaties, and other applicable legislation, or that induce, incite, or promote criminal, denigrating, defamatory, or violent actions or, in general, actions contrary to the law, morals, generally accepted good customs, or public order.
INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
By way of example but not limitation, the content of the website, its programming, editing, compilation, and other elements necessary for its formation, as well as designs, logos, images, photographs, text, and/or graphics, are the property of Amae Travel Designers Europe, unless a license or express authorization has been granted by the respective authors. All contents of the website are duly protected by intellectual and industrial property legislation and are registered in the corresponding public registries.
Regardless of the intended purpose, any total or partial reproduction, use, exploitation, distribution, and commercialization requires prior written authorization from Amae Travel Designers Europe in all cases. Any unauthorized or fraudulent use shall be considered a serious infringement of the author's intellectual or industrial property rights. Consequently, any breach of the provisions of this section shall give rise to the corresponding legal liabilities and may be pursued through the appropriate administrative, civil, or criminal proceedings.
Designs, logos, text, and/or graphics belonging to third parties that may appear on the website belong to their respective owners, who shall be responsible for any controversy that may arise in relation thereto. Their inclusion on this website has in all cases been preceded by communication and acceptance by said owners.
Amae Travel Designers Europe expressly authorizes third parties to directly link to the contents of the website and, in any event, to redirect to the main website https://amaetraveldesignerseurope.es/. Any other exploitation of the Website contents for the benefit of unauthorized third parties is expressly prohibited.
Amae Travel Designers Europe acknowledges the corresponding intellectual or industrial property rights of their owners. The mere mention or appearance of such rights on the website does not imply the existence of any rights or liability in respect thereof, nor any endorsement, sponsorship, or recommendation by Amae Travel Designers Europe.
Any observations regarding possible infringements of intellectual or industrial property rights, or concerning any of the contents of the website, may be sent to the email address info@amaetraveldesignerseurope.es.
EXCLUSION OF LIABILITY
1. Use of Cookies
This website uses technical cookies to perform certain functions that are considered essential for the correct operation and display of the website. The website may also use cookies to facilitate navigation, provide a personalized and more efficient service, and as a statistical tool to obtain usage data. For more information, please refer to the Cookie Policy.
2. Link Policy
It is possible to be redirected from the website to third-party website contents. As Amae Travel Designers Europe cannot always control the contents introduced by third parties on their respective websites, it assumes no responsibility for such contents. In any event, it shall proceed to immediately remove any content that may contravene national or international legislation, morals, or public order, and shall remove the link to said website, notifying the competent authorities of the content in question.
Amae Travel Designers Europe is not responsible for information and contents stored, by way of example but not limited to, in forums, chats, blog generators, comments, social networks, or any other means that allows third parties to publish content independently on the Amae Travel Designers Europe website. It shall make available to all users, authorities, and law enforcement agencies all necessary means to actively collaborate in the removal or, where appropriate, blocking of any content that may affect or contravene national or international legislation, the rights of third parties, or morals and public order. Should a user consider that any content on the website falls within this category, they are requested to notify the website administrator immediately.
This website has been reviewed and tested to ensure correct operation. In principle, correct functioning can be guaranteed 365 days a year, 24 hours a day. However, Amae Travel Designers Europe does not exclude the possibility of programming errors or the occurrence of force majeure events, natural disasters, strikes, or similar circumstances that may render access to the website impossible.
DATA PROTECTION
In order to use or access certain Services and/or Contents of Amae Travel Designers Europe, users may be required to complete registration forms that necessarily involve the provision of certain personal data. Amae Travel Designers Europe shall process such data in accordance with the purposes and under the conditions detailed in each case.
By completing and submitting any form incorporated in the Website or the corresponding platform, the user expressly acknowledges and authorizes Amae Travel Designers Europe to collect and automatically process the personal data requested, in accordance with the purposes and under the conditions detailed in each case.
Amae Travel Designers Europe has adopted and shall adopt all mandatory technical and organizational security measures in accordance with current legislation and sector quality standards, in order to maximize the security and confidentiality of communications.
MODIFICATION OF THESE CONDITIONS AND DURATION
Amae Travel Designers Europe reserves the right to modify any information that may appear on the website without prior notice to users. Publication on the Amae Travel Designers Europe website shall be deemed sufficient.
The validity of these conditions shall depend on their publication and shall remain in force until they are duly replaced or modified by new conditions.
APPLICABLE LAW AND JURISDICTION
The relationship between Amae Travel Designers Europe and the user shall be governed by current Spanish law. Any dispute shall be submitted to the courts and tribunals of the city of Barcelona (Spain) for resolution.
If contracting as a consumer, the courts competent to hear any discrepancies between the parties shall be those of the consumer's or user's place of residence, in accordance with article 90.2 of Royal Legislative Decree 1/2007, approving the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws. Amae Travel Designers Europe is not a member of any arbitration system for the resolution of disputes.
IMPORTANT NOTE REGARDING THIS TRANSLATION
This document is an English translation of the original Spanish "Términos y Condiciones Amae Travel Designers Europe S.L.". In the event of any discrepancy or conflict between this English translation and the original Spanish text, the Spanish version shall prevail and be the legally binding document. This translation is provided solely for informational and reference purposes. For all legal and compliance matters, please refer exclusively to the official Spanish original.
1. Who We Are
Amae Travel Designers is a boutique agency specializing in the design of bespoke luxury travel experiences.
Amae is a trade name of R GUERRERO VIAJES A MEDIDA SRL, located at Calle Central 20, Feria III, Santo Domingo, Dominican Republic, registered under RNC 133-39172-4.
These Terms and Conditions (the “Terms”) govern the use of the website https://www.amaetraveldesigners.com and the contracting of our travel planning and management services.
By accessing the Site or making a reservation with us, you acknowledge that you have read, understood, and fully accepted these Terms.
2. Scope of Service
Amae designs and coordinates personalized itineraries through independent third-party suppliers (airlines, hotels, local operators, transportation companies, insurance providers, among others).
Amae is not an airline, hotel, tour operator, or insurance provider, and acts solely as an intermediary between the traveler and the suppliers.
All services contracted with third parties are carried out at the client’s own responsibility and in accordance with the policies and conditions established by each supplier.
3. Quotes, Prices, and Payments
- Quotes: Prices provided are estimates until confirmed and may vary depending on availability, exchange rates, taxes, fees, or supplier conditions.
- Deposits: A non-refundable deposit of 30% of the total amount (or the percentage required by the supplier) is required to secure services. This deposit covers administrative and management costs.
- Final Payment: The remaining balance must be paid no later than 30 days before the start of the trip. Failure to meet this deadline may be considered voluntary cancellation, subject to Section 4.
- Currency and Fees: Payments may be made in U.S. dollars or Dominican pesos. Amae is not responsible for bank fees, transfer costs, or exchange rate differences.
4. Changes, Cancellations, and Refunds
All cancellations or modifications must be communicated in writing to: info@amaetraveldesigners.com
- Cancellation more than 30 days in advance: Refund of payments made, minus the initial deposit and any non-recoverable third-party expenses.
- Between 15 and 30 days before departure: 50% of the total trip cost will be retained.
- Less than 15 days in advance: No refund will be issued.
- Modifications: Any changes (dates, names, services) are subject to availability and the penalties or fees imposed by suppliers.
- Force Majeure: In cases of natural disasters, war, health emergencies, or other circumstances beyond our control, Amae will negotiate the best possible conditions with suppliers (rescheduling, credits, changes). However, Amae is not obligated to issue refunds if suppliers do not authorize them.
5. Documents, Health, and Entry Requirements
Travelers are solely responsible for complying with entry, transit, and exit requirements for each destination: valid passport, visas, vaccination certificates, medical insurance, minor travel permissions, or any other required documents.
Amae is not responsible for denied boarding or entry resulting from incomplete or incorrect documentation.
6. Travel Insurance
Amae strongly recommends purchasing comprehensive travel insurance (medical, cancellation, baggage, liability, etc.).
Refusing to purchase insurance—whether expressly or implicitly—means the client assumes all associated risks, and Amae will be exempt from any liability.
7. Conduct and Responsible Travel
The client agrees to:
a) Comply with local laws and customs of the destinations visited.
b) Respect supplier rules.
c) Avoid dangerous or harmful behavior.
d) Immediately notify Amae of any serious incident.
Amae reserves the right to terminate services without refund if the client engages in behavior that endangers the safety or well-being of others.
8. Liability
- Amae acts solely as an intermediary and is not responsible for acts, omissions, delays, or breaches by external suppliers.
- To the extent permitted by law, Amae will not be liable for indirect, incidental, punitive, or consequential damages, including loss of profits, interruptions, or additional expenses caused by third parties.
- When liability cannot be excluded, it will be limited to the amount of service fees received by Amae for the specific reservation giving rise to the claim.
- The client agrees to indemnify Amae against third-party claims arising from their conduct or violation of these Terms.
9. Wedding Registry (Gift List)
Amae offers a voluntary contribution system allowing family and friends to fund experiences within the traveler’s itinerary.
- Funds received will be applied according to the beneficiary’s instructions and supplier conditions.
- Some services may be non-refundable.
- In case of trip cancellation or modification, unused funds may be rescheduled or credited for future experiences within 12 months unless the supplier’s policies state otherwise.
- Amae does not guarantee refunds for amounts paid toward non-refundable services.
10. Intellectual Property
All content on the Site (texts, logos, photographs, videos, design, and trademarks) belongs to Amae or is used under license.
Reproduction, distribution, or modification without prior written authorization is prohibited.
Unauthorized use constitutes a violation under Dominican Republic Copyright Law No. 65-00.
11. User Content and Testimonials
If you submit reviews, photographs, or testimonials, you grant Amae a non-exclusive, worldwide, royalty-free license to use such content for promotional purposes, including publication in digital or printed media.
Amae may edit or adapt the content while preserving its essence and meaning.
12. Privacy and Cookies
Amae protects personal data in accordance with Dominican Law No. 172-13 on Personal Data Protection and its regulations.
Data processing is detailed in our Privacy Policy and Cookies Policy, available on the Site.
By using the Site or contracting a service, you agree to such processing.
13. Communications
We may contact you by email, phone, or messaging regarding your itinerary, reminders, surveys, or promotions.
Notices sent to the registered email address will be considered duly delivered.
You may update your preferences or request unsubscribing at any time.
14. Accuracy and Availability
Amae makes reasonable efforts to ensure the accuracy of all published information. However, unintentional errors or availability changes may occur.
In the event of an obvious error in prices or descriptions, Amae reserves the right to cancel the reservation and refund the amounts paid, without additional liability.
15. Applicable Law and Jurisdiction
These Terms are governed by the laws of the Dominican Republic.
Any dispute or claim shall be submitted to the exclusive jurisdiction of the ordinary courts of the National District, Santo Domingo, expressly waiving any other venue.
16. Changes to the Terms
Amae may update these Terms whenever deemed necessary.
The current version will be published on the Site with the applicable update date.
In case of substantial changes, active clients will be notified by email or a prominent notice on the Site.
Continued use of the Site or Services constitutes acceptance of such modifications.
17. Contact
For inquiries, modifications, or cancellations:
📧 info@amaetraveldesigners.com
📞 +1 (829) 987 8081
🕒 Business hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. (Dominican Republic time)